SMARTCOLD CRM
SmartCold Customer Relationship Management Solution or SMARTCRM, for short, is focused on managing customer relationships within the cold supply chain. Its tight integration with other modules helps seamless integration and management. SMARTCRM is a flexible module which can be customized to store, manage and share customer information. At the same time it can be configured to manage vendors, suppliers or any business entity whose contact management is important. SMARTCRM allows online management of customer and sales data anytime and anywhere.
SMARTCRM consolidates contacts at a single location where names, numbers, addresses, etc. can be added, modified and deleted with role based securities. With shared note features, notes can be added and viewed with logging information. Contacts can be imported from various sources such as Excel, Outlook or other databases using flat files. A “de-duplication” feature can be added to ensure proper data quality. New records can be merged with old records to create single master contacts. The SMARTCRM can be accessed from anywhere and can be shared across teams while privileges like ”Add”, ”Modify” and ”View” are maintained based on person or group specific level.
SMARTCRM Campaign and Marketing Management features can help to successfully email Campaigns, Multi Channel Campaigns and Lead Management. Lead management provides the tools to manage existing and prospective customers. Leads can be assigned to members of a group and activities can be tracked and shared based on the specific roles.
SMARTCRM Customer Support features customizable screens for customer support, logging, tracking and resolving customer issues. Customers can be provided self service portals where they can login and raise issues which can be shared by email, internet or mobile alerts to the support center.
SMARTCRM Reporting feature can be customized to create reports on quarterly customer information, customer segmentation, effectiveness of campaign management, customer support effectiveness etc.
The biggest advantage of SMARTCRM is that its flexible architecture can not only be configured to address customer management, but can also be customized for vendor and supplier management.
SMARTCRM Features:
Contact Management
Configurable Tasks, Reminders, and Alerts
Customer Tracking, Profiling and History
Issue Tracking and Alert System
Online customer self-service with Order Processing Status, Updates, and Order History
Easy Import/ Export from or to any popular format
Outlook Integration
Email or Fax alerts which can be sent automatically
Accessability from anywhere in the world
Customizable Personal Preferences