SmartCold Order Management

SmartCold Order Management facilitates the entering of an order whether via a web site or a data entry system for orders received via phone and mail. It typically captures customer proprietary information and account level information. Credit verification or payment processing is done to check for validity and/or availability of funds. Once entered, valid orders are processed for warehouse fulfillment, such as pick up, packing or shipping.

Orders can be received from customers, businesses or a mix of both depending on the services. SmartCold Order Management module contains:
  Service information
  Inventory availability and sourcing
  Vendors, purchasing and receiving
  Customer database
  Financial processing
  Order processing
  Email confirmation to customer and internal

SmartCold Order Management system leverages an innovative architecture to offer next-generation order management features.

SmartCold Order management is a Web-based solution that can be used to process orders or power your internal customer service center - no matter where it is physically located. It is not only feature-rich and powerful, but is also a battle-tested solution. Use SmartCold Order Management as a back-office order management system to enter and track orders, or use SmartCold Order which is integrated with SmartCRM solution to power your call centers, including internal and third-party telemarketing and customer service centers. SmartCold Order Management can control the cycle that extends from online storefronts to worldwide back-office systems and multifaceted warehouse networks. It is a state–of-art e-business system that can support a multifarious global supply chain trail. With SmartCold Order module you can automate order management across all your systems, improving customer service and reducing operational cost at the same time. In short, it is a one-stop solution either integrated with various modules available under the SmartCold umbrella or can be used standalone.

SmartCold Order will Connect :

All of your sales channels including call center, online orders, B2C, and B2B sales.
Complete lifecycle order management with inventory control, customer service, delivery, and your supply chain.
Your whole Logistics related ERP system
Your Front office with your back office.
Your company with existing and new customers.

SmartCold Order supports complete visibility of the exact real-time status of orders to employees, sales people, management, shipping folks, and customers. SmartCold Order Management automates processes and makes it easy for customers to do business with your company.

Here are some of the features you get with SmartCold Order :

Order entry
Search Management
Order copying and editing
Address look up
Automated e-mail/Fax alerts
Tracking of carrier delivery status
Tabular and Graphical Reports
Support for Multi location.
Single repository for all rates across the country
Improved monitoring and accuracy
Easy-to-use GUI
Comprehensive Security per system user and group of system users.
Customize searching feature.
Option to customize SmartCold Order Solution for Small, Medium and Enterprise business solutions.